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Management

 HRM Review


April '11
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Employee Retention : An Art of Keeping the People Who Keep You in Business
Leadership for Excellence in Learning Organization
Diverse Skills of a Manager
Promoting Innovation : The Role of HR
Competency Mapping : The Audit Perspective
Exit Interview : A Tool to Reduce Employee Turnover
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Employee Retention : An Art of Keeping the People Who Keep You in Business

-- Priyanka Rawal

Acquiring skilled workforce is just not enough in today's changing economy; instead a lot needs to be done to retain them. Losing knowledgeable and trained staff can cause serious damage to the company's progress and performance in the market. Since employees are a great asset to the company, their hard work and dedication towards work should be acknowledged, reinforcing their sense of belongingness. This article talks about the concept of employee retention and its relevance for making an organization excel in all dimensions.

Article Price : Rs.50

Leadership for Excellence in Learning Organization

-- Dr. Sandhya Mehta

Learning organization is an organization where people continually expand their creative horizons and where new and holistic learning patterns of thinking are nurtured. The leader needs to adopt `Three `C' approach' in order to build a learning organization. This would involve `commitment' to steward the organization towards evolutionary change; `culture building' by nurturing a culture of learning orientation, creativity and innovativeness, and building `collaborative spirit' between all the members of the organization by fostering a climate of trust, openness and adaptability.

Article Price : Rs.50

Diverse Skills of a Manager

-- Dr. VRK Prasad

There is an abundance of literature and any number of executive and managerial training programs available for a manager to hone his general managerial skills. Changing business scenario has become very demanding in the sense that a manager now needs to possess few more basic skills in areas like marketing, HR and finance in addition to the conventional ones, to make a difference to the business and the concept is gaining acceptance.

Article Price : Rs.50

Promoting Innovation : The Role of HR

-- Minakshi Chauhan Asopa

In the present era, promoting innovation in the organization has become a necessity. In order to be successful, organizations have to focus on advanced management concepts like `Promoting Innovation'. They need to formulate HR strategies that foster team culture, innovative culture, diversity management and upgrade the skills of employees. HR persons have to play a key role in promoting organization-wide innovation and formulate strategies which enhance innovative skills and promote innovation in the organization.

Article Price : Rs.50

Competency Mapping : The Audit Perspective

-- Smruti Patre

This article explains the significance of competency mapping and how it is linked to performance. It attempts to study the audit perspective of competency mapping by identifying the major areas of competency mapping to be monitored, evaluated and audited. The identified areas are clarity of objectives, structure, understanding by users, execution and implementation, and its overall impact. This helps in successful functioning of the competency mapping process in an organization thus contributing to enhanced performance which ultimately aligns with achieving the objectives of the organization by delivering the desired results.

Article Price : Rs.50

Exit Interview : A Tool to Reduce Employee Turnover

-- Arijit Bose

The article shows how exit interview is gaining importance in different companies as a powerful tool to reduce employee turnover. It throws light on the fact that exit interview should not be a paper activity rather it should be more structured and realistic. Companies should increase the level of participation among the employees in the exit interview so as to rectify their company-related defects.

Article Price : Rs.50

Chinese Workers Strike at Honda: A New Beginning?

-- Debapratim Purkayastha, Amrit Chaudhari

This case study is about the worker unrest at Honda Auto Parts Manufacturing Co., Ltd. Foshan, and the implications of labor unrest such as this for the Chinese economy. It brings out the approach of the workers when faced by a hostile management and a dysfunctional labor union. It shows how workers can use technology as a medium to organize themselves. The strike at Honda Auto Parts Manufacturing Co. Ltd. (Honda) drew global attention. There were increasing wage demands from workers that threatened China's competitiveness. The strike brings out the difficulties faced by China as it moves forward in its process of growth. Some experts felt that the country could make the shift from merely exploiting labor in export-oriented industries to a greater reliance on home markets that could be achieved by a higher pay. The strike had serious implications for the global supply chain. Experts had mixed views regarding these unprecedented developments. It was reported that Shenzhen had drafted labor legislation which might set the pace for reforms in the country. However, the role of the state-owned labor union ACFTU and the way the changes would actually be implemented over time will determine the shape of the new China that is taking shape.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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